Shipping Policy

At Helen & Hazel, we aim to make your shopping experience smooth, reliable, and transparent. Below you’ll find all essential information regarding how we process and ship your orders.

Shipping Destinations

This shipping policy applies to all international orders, regardless of destination.

Shipping Fees

We offer free shipping on all orders within the United States and the European Union, with no minimum purchase required.

Delivery Timeframes

Estimated total delivery time: 4–11 business days

This timeframe includes both order processing and shipping, outlined below:

Order processing: 1–3 business days (Monday–Friday)
This includes order verification, any applicable customization, quality checks, and packaging.
Shipping transit: 3–8 business days (Monday–Friday)
This is the time it takes for your package to travel from our international fulfillment center to your delivery address.

Please note:
Delivery times may vary depending on your location, customs clearance procedures, or periods of high demand. Once your order has shipped, tracking information will be provided.

Shipping Carriers

We partner with reliable and well-established carriers to ensure safe and timely delivery.

Our shipping partners include:

USPS
UPS
FedEx

The carrier is selected based on the most efficient option for your specific destination.

Order Tracking

After your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

You can monitor your shipment at any time via the Order Tracking page, accessible through the header menu on our website.

Delivery Assistance

If you encounter any delivery-related issues, such as delays or missing packages, please reach out to us right away. Our support team is happy to assist and ensure your order is delivered successfully.

Contact Information

Brand: Helen & Hazel
Address: 75 E 3RD ST, Sheridan, WY 82801, United States
Email: support@helenhazel.com
Phone: +1 205-878-9020

Our customer support team is available Monday to Friday, 8:00 AM – 6:00 PM (GMT).