Terms of Service
TERMS OF SERVICE
OVERVIEW
Welcome to Helen & Hazel. Throughout this website, the terms “we,” “us,” and “our” refer to Helen & Hazel. We operate this website and online store, including all related content, features, tools, products, and services (collectively, the “Services”) to offer you a curated shopping experience.
Our store is hosted on Shopify, which provides the e-commerce platform enabling us to deliver the Services.
These Terms of Service (“Terms”), together with any referenced policies, define your rights and obligations when accessing or using our Services. Please review them carefully, as they include important legal information, including limitations of liability and warranty disclaimers.
By accessing, browsing, or using any part of the Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree, you must discontinue use of the Services immediately.
SECTION 1 – ACCESS AND ACCOUNT RESPONSIBILITIES
By using our Services, you confirm that you are at least the age of majority in your jurisdiction or that you have provided consent for any minors under your supervision to use devices you own or manage.
When using our store or placing an order, you may be required to provide personal information such as contact, billing, payment, and shipping details. You confirm that all information submitted is accurate, current, and complete, and that you are legally authorized to provide it.
You are responsible for maintaining the confidentiality of your account credentials and all activity under your account. Accounts may not be sold, transferred, licensed, or assigned to another party.
SECTION 2 – PRODUCTS AND PRESENTATION
We strive to display our products as accurately as possible. However, variations in color or appearance may occur depending on your device, screen, and settings.
We do not guarantee that product appearance, texture, or quality will meet individual expectations or perfectly match images shown online.
Product descriptions, availability, and pricing may be modified or discontinued at any time without prior notice. We reserve the right to limit product quantities by customer, region, or jurisdiction.
SECTION 3 – ORDERS AND ACCEPTANCE
Placing an order constitutes an offer to purchase. Helen & Hazel reserves the right to accept, reject, or cancel orders at its discretion. Orders are not considered accepted until payment has been processed and confirmation has been issued.
Please review orders carefully before submission. Once accepted, cancellation may not be possible. If an order is changed or canceled, we will attempt to notify you using the contact details provided at checkout.
Returns and exchanges are governed exclusively by our Refund Policy [LINK].
You confirm that all purchases are for personal or household use only and not intended for resale or export.
SECTION 4 – PRICING AND PAYMENT
Prices, promotions, and discounts are subject to change without notice. The price charged will be the price displayed at the time your order is placed and confirmed.
Unless stated otherwise, prices do not include taxes, shipping fees, customs duties, or import charges. Prices online may differ from those offered by third parties or other sales channels.
You agree to provide accurate payment information and authorize us to charge your selected payment method for all applicable fees, including taxes and shipping. You confirm that you are authorized to use the payment method provided.
SECTION 5 – SHIPPING AND DELIVERY
All delivery timelines are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs authorities, or circumstances beyond our control.
Ownership and risk of loss transfer to you once the order is handed over to the shipping carrier.
SECTION 6 – INTELLECTUAL PROPERTY
All content included in the Services—including text, images, videos, designs, trademarks, logos, graphics, and software—is owned by Helen & Hazel, its licensors, or affiliates, and is protected by applicable intellectual property laws.
The Services are provided for personal, non-commercial use only. No content may be reproduced, distributed, modified, or exploited without our prior written consent.
All trademarks, branding, and logos associated with Helen & Hazel are proprietary and may not be used without authorization. Shopify trademarks remain the property of Shopify. All other trademarks belong to their respective owners.
SECTION 7 – OPTIONAL THIRD-PARTY TOOLS
We may provide access to third-party tools that we do not control or monitor. These tools are provided “as is” and “as available,” without warranties or endorsements.
Your use of such tools is entirely at your own risk, and we disclaim all liability arising from their use.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain links to third-party websites or resources. We are not responsible for their content, accuracy, or practices.
Accessing third-party websites is at your own risk. Any disputes related to third-party products or services must be addressed directly with the respective provider.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Helen & Hazel uses Shopify to operate its online store. However, all purchases are made directly with Helen & Hazel, not Shopify.
Shopify bears no responsibility for transactions, products, or disputes between you and Helen & Hazel. You expressly release Shopify and its affiliates from all related claims.
SECTION 10 – PRIVACY
Your personal data is handled in accordance with our Privacy Policy [LINK] and Shopify’s Privacy Policy. By using the Services, you acknowledge and agree to these policies.
Information may be processed and stored outside your country of residence to facilitate service delivery.
SECTION 11 – FEEDBACK AND USER CONTENT
Any feedback, reviews, suggestions, or content you submit grants us a perpetual, worldwide, royalty-free license to use, reproduce, and publish such content for any lawful purpose.
You confirm that your feedback does not violate third-party rights or applicable laws. We are not obligated to compensate or respond to submitted feedback.
SECTION 12 – ERRORS AND CORRECTIONS
We reserve the right to correct inaccuracies, errors, or omissions at any time, including after an order has been submitted, and to cancel orders if information is incorrect.
SECTION 13 – PROHIBITED USES
You may not use the Services for unlawful, abusive, misleading, or harmful purposes, nor to violate intellectual property rights, distribute malware, collect data unlawfully, or interfere with site security.
Violations may result in immediate suspension or termination of access.
SECTION 14 – TERMINATION
We may terminate or suspend your access at any time without notice. Obligations incurred prior to termination remain enforceable.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” and “as available,” without warranties of any kind, express or implied, to the fullest extent permitted by law.
SECTION 16 – LIMITATION OF LIABILITY
To the maximum extent allowed by law, Helen & Hazel and its partners shall not be liable for any indirect, incidental, or consequential damages arising from use of the Services or products.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Helen & Hazel, Shopify, and their affiliates from claims arising from your breach of these Terms or misuse of the Services.
SECTION 18 – SEVERABILITY
If any provision is deemed unenforceable, the remaining provisions will remain valid and enforceable.
SECTION 19 – WAIVER AND ENTIRE AGREEMENT
Failure to enforce any right does not constitute a waiver. These Terms constitute the entire agreement between you and Helen & Hazel.
SECTION 20 – ASSIGNMENT
You may not assign your rights under these Terms without written consent. We may assign these Terms without restriction.
SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of the jurisdiction in which Helen & Hazel is headquartered, without regard to conflict-of-law principles.
SECTION 22 – HEADINGS
Headings are provided for convenience only and do not affect interpretation.
SECTION 23 – CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services after changes are posted constitutes acceptance.
SECTION 24 – CONTACT INFORMATION
Brand: Helen & Hazel
Address: 75 E 3RD ST, Sheridan, WY 82801, United States
Email: support@helenhazel.com
Phone: +1 205-878-9020
Customer Support Hours:
Monday–Friday, 8:00 AM – 6:00 PM (GMT)